We are looking for a passionate, detail-oriented UX and customer journey expert to help us improve the user experience across the GlobalRomania online community hosted on Circle ⭕. As we re-launch and grow our platform, we need someone with a keen eye for design, structure, and usability to analyze, recommend, and help implement improvements that create a smooth, engaging, and visually appealing experience for our members worldwide.
Answer
Location: Remote
Commitment: 2–4 hours/week
Reporting: Weekly check-in (15 minutes) with the Community Manager
Platform: Circle ⭕ Community
🔍 About the Role
This is a volunteer position, ideal for someone who believes in community building, is interested in the Romanian diaspora, and wants to contribute meaningfully while honing their UX expertise in a real-world project.
🚨 Current UX Challenges
We’re aware of several pain points:
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Many users don’t personalize their profiles (missing photos, bios, locations).
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Low engagement in several groups—discussions are sparse or non-existent.
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Forms (event registrations, onboarding, feedback) are complex or uninviting.
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Visual design is inconsistent or not up to modern standards.
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Access groups and permissions in Circle ⭕ are not intuitive or well structured.
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Notifications are either overwhelming or completely silent, causing confusion.
🛠️ Responsibilities
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Conduct regular UX audits of the Circle ⭕ platform
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Identify friction points in user flows, especially during onboarding and engagement
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Analyze content structure, layout, and visual presentation across spaces
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Evaluate the notification system and propose a user-friendly cadence
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Recommend simplified, effective form and survey designs
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Provide suggestions on improving access group structure and visibility
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Share insights on increasing participation in underutilized spaces
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Deliver a weekly UX update (15 minutes) to the Community Manager
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Optionally collaborate with the Community Manager to implement small changes or coordinate with technical support for larger issues
✅ Ideal Candidate
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2+ years of experience in User Experience (UX), UI, or Product Design
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Familiarity with community platforms (Circle ⭕ a huge plus!)
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Strong understanding of user-centered design, usability testing, and UX principles
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Comfortable reviewing and improving forms, content structure, and visual layout
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Strong communication and reporting skills
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Passionate about community engagement and global connection
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Interest in the Romanian diaspora and nonprofit community-building a plus
🤝 What You’ll Gain
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A chance to shape the experience of a growing international community
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Visibility and recognition within the GlobalRomania and Romanian United Foundation (RUF) network
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Opportunities to collaborate with leaders and experts in community development
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A meaningful way to give back, using your skills to amplify global Romanian voices
📬 How to Apply
Interested? Let us know!
Apply online on our website or send a short email with your UX background, any relevant portfolio items, and why you're interested in this opportunity to Robert Gombos, Community Manager: [email protected]
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